Legal & Privacy


We are totally committed to protecting your privacy. The personal information which we hold will be held totally secure in accordance with our internal security policy and the law. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and, second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Furthermore, we will give you the chance to refuse at any time to receive e-mails from us in the future.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Telephone number
  • email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us either by phone or email. If you find any inaccuracies we will delete or correct it promptly. If you have any questions/comments about privacy, please do e-mail us at


Here at Spindernella we have a legal duty to protect your personal data, inform you what we use it for and provide you with access to the data that we hold about you.

This website is managed by Outerbridge who use leading technologies and encryption software to safeguard your data and maintain strict security standards to prevent any unauthorised access to it.

Your personal data will only be used for the purposes of communicating with you in relation to our goods and services.

Information we collect automatically and how it is used

  • Via Google Analytics: this system uses cookies to collect anonymous IP data for monitoring visitor behaviour patterns on our site
  • Via website security software: this software keeps our website safe from hacking attempts by processing anonymous IP data

Cookies are small files that are stored on your computer or mobile device, and they are commonly used by websites to collect and store things such as user preferences. We only use essential cookies and anonymous web analytics cookies, provided by Google, Inc, in order to evaluate how visitors, use our site to help us provide you with a better online experience. This data is used for internal purposes only and is anonymous.

Disclosure of users’ personal data to third parties

We do not disclose your personal data to any third parties without your express permission, except in so far as you have specifically consented to such disclosure. If this is the case, we will state who these carefully selected third parties are, so you can make an informed decision before granting your permission – you will always be offered the choice to opt out.

The only circumstance when we do not seek your permission is when we are required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Keeping your data secure

We have put in place appropriate physical and electronic measures, security policies and managerial procedures to safeguard and secure the personal data that we have under our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

We do not transmit your data outside our own internal systems and web servers or share it with any third parties other than those involved in collecting and processing web data for us. Where data is stored by a third party, please refer to the individual privacy policies provided by each third-party provider.

Contacting us and access to personal data

You have the express right to access, alter or request that we delete the data we hold on you. To request a copy of your personal data, contact us – please note that you will be expected to provide proof of identity.

© 2024 Spindernella